While many business teams embrace the mantra of “people, process and technology” as though it were a meditative chant for success, they are often not aware of the disparity between theory and reality and the challenges to achieve a harmonious orchestration of all three components.
Today’s retailers, wholesalers and brands are challenged more than ever with dramatically changing consumer expectations, new sources of products, digital interaction on mobile devices, and the shifting competitive landscape. These companies no longer have the luxury to take on a transformation that does not deliver results the first time as there is no time for do-overs.
Transformation is about orchestration, not just administration. Understanding this key distinction is how organizations achieve successful transformation projects.