Reverse logistics is gaining traction as a game changer among retailers. But optimizing reverse logistics is also a prime opportunity to improve customer satisfaction and increase profits.

This white paper outlines five key steps to optimizing retailers’ reverse logistics policies and processes:

1. Establish Customer-friendly Return Policies
2. Design Efficient Return Processes
3. Determine Optimal Merchandise Disposition
4. Optimize Reverse Logistics Transportation Processes
5. Analyze and Optimize Returns Processes