Sarah Pelton, Partner at Cambridge Retail Advisors

Sarah Pelton

Partner

With more than 25 years of retail experience, Sarah Pelton combines frontline operating leadership with deep expertise in project management, store systems, technology selection, workforce management, QA, and change adoption. Her background spans store operations, large-scale retail technology programs, and strategic advisory work, giving her a practical view of both how solutions are designed and how they succeed with the people who use them.

PROFESSIONAL EXPERIENCE

From store operations to complex retail technology delivery.

Bernie & Phyl's Furniture
General Manager

Oversaw daily store operations, drove sales initiatives, enhanced customer satisfaction, and focused on inventory flow and showroom efficiency.

Boston Retail Partners
Program Manager

Led high-profile client engagements and large-scale retail technology programs, including strategic planning, implementation oversight, and business process improvement.

Cambridge Retail Advisors
Partner

Provides strategic guidance and specialized consulting to help clients navigate complex retail challenges, implement transformative solutions, and improve operating outcomes.

AREAS OF EXPERTISE

Connecting technology delivery with the people and operations that make it work.

Project Management

Leading complex retail technology implementations from inception through completion while managing teams, timelines, budgets, and stakeholder expectations.

Store Systems & Technology

POS, mobile, self-checkout, kiosks, payment platforms, integration, customization, and optimization across store touchpoints.

Workforce Management

Optimizing staffing, scheduling, and labor forecasting to improve productivity, cost control, and compliance.

Retail Operations

Applying hands-on knowledge of store operations, supply chain dynamics, and inventory processes to practical workflows and operating models.

Change Management & User Adoption

Building training, stakeholder engagement, communication, and organizational readiness into technology delivery so solutions create lasting value.

SELECT RETAIL ENGAGEMENTS

Experience across the retail ecosystem.

Selected work spans grocery, home furnishings, specialty retail, rent-to-own, and other customer-facing operating environments.

Grocery & Food Retail
Whole Foods MarketRoche Bros.San Francisco Gourmet Coffee
Home Furnishings & Housing
Bob’s Discount FurnitureBernie & Phyl’s FurnitureRooms To GoLiving Spaces FurnitureVan Metre Homes
Apparel & Specialty Retail
Citi TrendsRoss StoresCornerstone Brands
Rent-to-Own
Rent-A-Center
LET'S TALK

Ready to turn a complex retail initiative into a working operation?

From store systems and technology selection to project delivery, workforce management, and user adoption, let’s discuss your roadmap.

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