TECHNOLOGY SELECTION & IMPLEMENTATION

Choose the right technology.
Then make it work.

Choosing a platform is only the beginning. We help you pick the right one, then stay to make it work — in the stores, in the back office, and for the people who have to use it every day.

Hand-drawn retail technology ecosystem connecting store operations with commerce, payments, data and supply chain
OUR CAPABILITIES

From evaluation to a fully integrated solution.

Four places a technology project goes right or wrong. We’ve worked all of them — including the ones that were already wrong when we got the call.

Hand-drawn illustration of technology selection and evaluation

Selection

Find the right fit — not simply the best demo.

Requirements written with you, a fast RFP, vendors scored without a favorite, references we call ourselves — and a recommendation you can defend upstairs.

✓Requirements development
✓Accelerated RFP process
✓Vendor evaluation & scoring
✓Reference checks
✓Solution rationale
✓Implementation mobilization
Hand-drawn illustration of retail technology implementation

Implementation

Turn the decision into an operating solution.

The rollout gets planned around how your stores actually run — design, configuration, testing, go-live — and somebody from CRA is there when it ships.

✓Implementation planning
✓Solution design
✓Configuration
✓Data migration
✓Testing & validation
✓Deployment & go-live
Hand-drawn illustration of integrated retail systems

Integration

Make the ecosystem work together.

New system, old systems, and everything they have to talk to — POS, commerce, payments, ERP, supply chain. The handoffs work, so nobody’s re-keying data.

✓System & data integration
✓API development & connectivity
✓Cross-platform interoperability
✓Data flow & synchronization
✓Integration testing
✓Architecture alignment
Hand-drawn illustration of purposeful technology customization

Customization

Adapt where differentiation matters.

Most of the time, out-of-the-box is fine and the process should change instead. The job is spotting the few places where custom work is actually worth owning.

✓Solution configuration
✓Custom development
✓Extension design
✓Business process alignment
✓Testing & validation
✓Enhancement planning
HOW WE HELP

A proven path from requirements to reality.

We combine retail expertise, an accelerated methodology, and deep technology experience to move from evaluation to a fully integrated, working solution.

Hand-drawn journey from requirements and evaluation through integration, testing, deployment and a working retail environment
01Requirements
→
02Evaluate
→
03Select
→
04Design
→
05Configure
→
06Integrate
→
07Test
→
08Deploy

We don’t start with a blank spreadsheet.

CRA walks in with requirements libraries already built — POS, store systems, ERP, merchandising, analytics, OMS, payments, WMS, TMS and more. Faster decisions, without skipping the work that matters.

WHY CRA

What should you look for in a retail technology partner?

◎

Frontline Retail Operators

Led by practitioners who have managed people, served customers, and run the stores, systems, and supply chains behind them. We learned retail on the floor, not on a client engagement.

500+

We’ve done this a lot — grocery, convenience, entertainment, big-box. Different formats, same mistakes to avoid.

23+

23+ Years Average Depth

Our people have been in retail long enough to know what a roadmap looks like at 6 a.m. on a store floor.

↗

Platform Agnostic

On a selection project, nobody pays us but you. We work with vendors on other things — never on a deal we’re advising.

Hand-drawn apparel retail scene illustrating POS strategy, selection, quality assurance, and multi-store deployment planning.
CASE STUDY · APPAREL RETAIL

From aging POS to a modern platform across 600+ stores.

For a national apparel retailer replacing POS in 600+ stores, CRA ran the whole thing — strategy, requirements, vendor selection, QA, rollout planning, and support through go-live.

600+ stores • Structured selection • QA & deployment support
See How We Did It
LET'S TALK

You don’t need to teach retail to our consultants.

Let’s discuss how CRA can help you select, implement, integrate, and customize the right technology for your business.

TALK TO OUR TEAM
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