Home Furnishings Retailer — TMS & WMS Selection and Implementation
A home furnishings retailer with 40+ large-format stores and distribution centers engaged CRA to strengthen supply-chain visibility and modernize transportation and warehouse operations through TMS and WMS strategy, selection, and implementation.
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The Challenge
A home furnishings retailer operating 40+ large-format stores and distribution centers wanted to improve supply-chain visibility while supporting increased vertical integration, rapid delivery capabilities, and a mix of in-store, online, and hybrid fulfillment.
The business also needed greater control of domestic transportation, warehouse operations, and its international supply chain, while maintaining a strong focus on security, compliance, and user experience.
Our Approach
- Aligned on the retailer’s supply-chain vision and strategy.
- Documented current- and future-state functional and technical requirements.
- Developed a strategic business case and implementation roadmap.
- Guided selection and implementation of an advanced Transportation Management System (TMS).
- Completed a Warehouse Management System (WMS) selection and implementation program.
- Oversaw project governance and coordination across vendor teams and internal resources.
The Results
Delivered lower transportation costs, improved warehouse efficiency, and stronger stock visibility through the selection and implementation of new TMS and WMS platforms.
- Selected and implemented new TMS and WMS solutions aligned to both business and IT needs.
- Deployed the solutions across multiple distribution and warehouse facilities to support domestic transportation and warehouse operations.
- Lowered transportation costs.
- Improved warehouse efficiency.
- Improved stock visibility across the network.
What CRA Delivered
A practical, hands-on engagement built around the decisions and execution support the client needed.
- Supply-chain strategy and future-state definition
- Functional and technical requirements
- Strategic business case
- Implementation roadmap
- TMS selection and implementation guidance
- WMS selection and implementation guidance
- Program governance and vendor coordination
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